1. Application for Refunds

Subject to the terms and conditions in this Refunds Policy and the Terms of Service, User may apply for cancellation of the subscribed plan (“Plan”) and/or refund prior to the expiry of the hide2u.com subscription plan and API calls consumption.

2. Application for the Cancellation/Refund of a Plan

User may only apply for the refund and/or cancellation of the Plan in the following circumstances:

• The Plan is not expired;
• The Plan is not on trial;
• The Plan's API consumption limit is not completely used up;

 

User’s application must be submitted via the subscription page.

hide2u.com will review each User’s application on a case-by-case basis and, in its sole discretion, determine whether User’s application is successful.

3. Subscription Renewals

Plans renew automatically at the end of each billing period unless the User cancels before the renewal date. Except where a refund is required by applicable law, fees charged on renewal are non-refundable, and a failure to cancel before the renewal date does not by itself entitle the User to a refund. Notwithstanding the foregoing, hide2u.com may consider a refund request under Sections 1 and 2 above on a case-by-case basis and may grant or refuse it in its sole discretion. The User may cancel auto-renewal at any time from the subscription page or by emailing support@hide2u.com.

Last Updated: 24 July 2026